Kilburn High Road (KBN)
Kilburn High Road station, Kilburn High Road, Kilburn, Greater London, NW6 5UA
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 10:00
Location
Booking hall
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 06:37 - 00:26
- Information Services Opening Times,Monday to Saturday: 05:19 - 00:26
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Security staff on site outside booking office opening hours
Customer Help Points
Yes
Customer Services Notes
You can Contact Customer Services on 0343 222 123
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Ticket office has level access from street. Steps to both platforms.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:30 - 13:45
- Waiting rooms,Saturday: 07:15 - 14:15
- Waiting rooms,Sunday: Unavailable
Closed until further notice
Seating area
Available
There are open seated areas on both platforms
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Security staff on site outside booking office opening hours
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:30 - 13:45
- Waiting Rooms,Saturday: 07:15 - 14:15
- Waiting Rooms,Sunday: Unavailable
Closed until further notice
Seating Area
Available
There are open seated areas on both platforms
ATM
Available
Located outside main entrance
Refreshment Facilities
Unavailable
Shops
Available
High street shops
Public Telephones
No
Post Boxes
Available
Post Office located nearby
Bicycle Storage
Spaces
4 spaces
Type of Storage
Stands
Location
Under stairs on Platform 2
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop U in Belsize Road for northbound services to Watford Junction
Use Bus stop T in Belsize Road for southbound services to Euston
Nearest underground station is Kilburn Park, 5 mins walk, or Queens Park, one stop northbound.
