MetroCentre (MCE)

Managed by Northern 

 
Metrocentre station
Gateshead Metro Centre
Gateshead
Tyne and Wear
NE11 9GA
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

MetroCentre

Stations made easy

Route planning around the station including maps and platforms

Show [MCE] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

None close by. Busline 0871 200 2233

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Smartcards validators
No
More information at www.northernrailway.co.uk/smart
Penalty fares
Penalty fares apply for Northern 

Staffing and general services

 
Information available from staff
If the station is not staffed please use our helpline 08002006060 
Information services - opening times

Information available from Help Point 24/7.

 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Platform 1

Lost Property
Yes
Monday - Sunday 07:00 - 22:00

Open 0700-2200 7 days per week

08002006060
Customer Services
08002006060
Ticket gates
No
CCTV
No
Location for Rail Replacement Services

Replacement transport will pick up/drop off at the bus stop on the station front.

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 138 5560 text relay 18001 0800 138 5560
Assisted travel

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 24 Hours a Day
Staff help available
No
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
  • Category A Station

Access via lifts that operate whilst ever services are operating through the station. 

To find our more about travelling around this station, please see the 360 map click here

Wheelchairs available
No

Station Map

 
Station plan

View larger version
Stations made easy
Show [MCE] route

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