MetroCentre (MCE)

Managed by Northern

Metrocentre station
Gateshead Metro Centre
Gateshead
Tyne and Wear
NE11 9GA

Station facilities

Route planning around the station including maps and platforms

Ticket Office: No
Ticket machines: No
Collection of pre-purchased tickets
Smartcards
Smartcards issued: No
Smartcards top-up
Smartcards validators: No; More information at www.northernrailway.co.uk/smart
Penalty fares: Penalty fares apply for Northern

Information available from staff: If the station is not staffed please use our helpline 08002006060
Information services - opening times: Information available from Help Point 24/7.
Passenger Information Systems: Departure screens, Announcements
Customer help points: Yes; Platform 1
Lost Property: Yes; Monday - Sunday 07:00 - 22:00

Open 0700-2200 7 days per week; 08002006060
Customer Services: 08002006060
Ticket gates: No
CCTV: No
Location for Rail Replacement Services: Replacement transport will pick up/drop off at the bus stop on the station front.

Helpline Contact: 0800 138 5560 text relay 18001 0800 138 5560
Assisted travel: Unstaffed station. If you need help getting on or off the train please ask the Train Conductor.
Helpline opening hours: Monday - Sunday 24 Hours a Day
Staff help available: No
Ramp for train access: Yes
Step free access coverage: Yes
Step free access note: Category A station, Access via lifts that operate whilst ever services are operating through the station.
Wheelchairs available: No