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Manchester Victoria (MCV)

Manchester Victoria station, Station Approach, Todd Street, Manchester, Greater Manchester, M3 1WY

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 06:30 - 22:00
  • Opening Hours,Sunday: 08:00 - 22:15
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Accepts Cash & Cards

Located near the ticket office.

Height adjusted ticket office counter

Unavailable

.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

More information at www.northernrailway.co.uk/smart

Contactless Pay as you go

Use Contactless Pay as you go from this station

Yes

Information Available

  • Yes - from information point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Information available 0700 - 2300 through the customer experience centre 0800 200 6060

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance

Customer Help Points

No

Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

Trolleys

Unavailable

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

  • Scooter Friendly Station

Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps

For guided wayfinding at this station, please download the Goodmaps App from the app store or click on https://studio.prod.goodmaps.io/public-viewer?buildingId=d85f4528-6045-4f21-a0a7-b4de035479c6&apiRegion=UK

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Available

Accessible ticket machines

Available

Accepts Cash & Cards

Located near the ticket office.

Height adjusted ticket office counter

Unavailable

.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

April 2024, Toilets are currently out of service due to refurbishment

Waiting rooms

Available

 There are no designated waiting rooms, but the station concourse and platforms are fully canopied

Seating area

Available

Wheelchairs available

Unavailable

Trolleys

Unavailable

Secure Station Accredited

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Impaired mobility set down/pick-up point available

Unavailable

No designated area is provided. The station front may be used for set down purposes.

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance

Customer Help Points

No

Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

Accessible toilet is accessed using a radar key or via the remote access system

Accessible Toilets

Unavailable

April 2024, Toilets are currently out of service due to refurbishment

Baby Changing

Available

Accessed using a radar key or via remote access.

Inside the accessible toilet

Waiting Rooms

Available

 There are no designated waiting rooms, but the station concourse and platforms are fully canopied

Seating Area

Available

Refreshment Facilities

Available

There is a large cafe with seating plus a number of smaller cafes and coffee  / news outlets on the main concourse area.

Public Telephones

No

Post Boxes

Available

Bicycle Storage

Spaces

38 spaces

38 cycle stands on platform and approach

Type of Storage

Stands & Racks

Location

Next to lifts by platform 3

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

Not available at this station.

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