Newmarket (NMK)

Managed by Greater Anglia 

 
Newmarket station
Station Approach
Newmarket
Suffolk
CB8 9BB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Newmarket

Stations made easy

Route planning around the station including maps and platforms

Show [NMK] route

 

Getting to and from the station

 

Bicycle parking

Stands,Wheel Racks
Storage sheltered
Yes
Storage location

There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich).

Storage spaces
78
Storage CCTV
No
Car Park
Station Car Park
Operator
National Car Parks Ltd
Phone number
0345 050 7080
Address
-
-
Web address
https://www.ncp.co.uk/find-a-car-park/car-parks/newmarket-station-greater-anglia/
Email address
[email protected]
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
11  with 1 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£3.00
CCTV Coverage
Yes
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times

Help points at this station are available for customers to use 24/7

 
Passenger Information Systems
Departure screens
Customer help points
Yes

Help points at this station can be found at the following location(s):

  • Platform 1 (for trains towards both Cambridge and Ipswich) - In between the first waiting shelter and the blue Amazon hub locker, fixed to the grey post beneath the customer information screens in the middle of the platform
Lost Property
Yes
Greater Anglia
Monday - Friday 09:00 - 17:00
Lost Property information
0345 600 7245 (option 7)
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Rail replacement bus services stop at the bus stop on Green Road, in front of the station entrance.

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
801 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform.

Staff help available opening times

All services to/from this station have a conductor onboard

Ramp for train access
No
Step free access coverage
Yes
Step free access note

This station has step free access to the single platform for trains towards both Ipswich and Cambridge.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Wheelchairs available
No
Nearest station with more facilities CRS Code
Cambridge

Station Map

 
Station plan

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Stations made easy
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