Last updated:Today at 21:02
Train companies affected:CrossCountry, LNER, Northern, TransPennine Express
Newark Northgate (NNG)
Newark Northgate station, Appletongate, Newark, Nottinghamshire, NG24 1LS
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 16:00
- Opening Hours,Saturday: 08:00 - 16:00
- Opening Hours,Sunday: 08:45 - 16:00
Location
Booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from ticket office
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 01:15
- Information Services Opening Times,Saturday: 05:45 - 22:45
- Information Services Opening Times,Sunday: 08:45 - 00:15
Staff Help Available
- Staff Help Available,Monday to Friday: 05:45 - 01:15
- Staff Help Available,Saturday: 05:45 - 22:30
- Staff Help Available,Sunday: 09:00 - 00:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 09:00 - 16:00
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift available.
Newark Northgate has a RNIB Map for All located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1 and between Platforms 2 and 3; these toilets are operated by a radar key. A radar key is available from the Customer Information Point on Platform 1 or from station staff on Platforms 2/3.
Waiting rooms
Available
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1
Costa Waiting Room
Mon-Sat 05:30 - 19:00.
Sun 09:00 - 1900
South Waiting Room
Mon - Sat 05:30 - 23:30
Sun 09:00 -23:30
Platform 2/3
North and South Waiting Rooms
Mon - Sat 05:30 - 18:00
Sun 09:00 - 18:00
Middle Waiting Room
Mon - Sat 05:30 - 23:00
Sun 09:00 - 23:00
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Advance booking advisable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
14 spaces
Parking is chargeable for all vehicles
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is seating/waiting under a canopy
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has seating with backrests and armrests on both sides
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:45 - 01:15
- Staff help available,Saturday: 05:45 - 22:30
- Staff help available,Sunday: 09:00 - 00:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
The toilets are located on Platform 1 towards the North end. The National key toilets are located on Platform 1 and between Platforms 2 and 3; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point on Platform 1 or from station staff on Platform 2/3. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
The National key toilets are located on Platform 1 and between Platforms 2 and 3; these toilets are operated by a radar key. A radar key is available from the Customer Information Point on Platform 1 or from station staff on Platforms 2/3.
Baby Changing
Available
Waiting Rooms
Available
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1
Costa Waiting Room
Mon-Sat 05:30 - 19:00.
Sun 09:00 - 1900
South Waiting Room
Mon - Sat 05:30 - 23:30
Sun 09:00 -23:30
Platform 2/3
North and South Waiting Rooms
Mon - Sat 05:30 - 18:00
Sun 09:00 - 18:00
Middle Waiting Room
Mon - Sat 05:30 - 23:00
Sun 09:00 - 23:00
Seating Area
Available
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
294 spaces
Accessible spaces
14 spaces
Parking is chargeable for all vehicles
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.50
- Off-peak rate £8.00
- Rate per day £15.00
- Rate on Saturday £8.00
- Rate on Sunday £8.00
- Rate per week £60.00
- Rate per month £182.00
- Rate per year £1540.00
Notes
Short stay 21-60 mins - £2.50
Short stay 61-120 mins - £4.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
ATM
Available
Refreshment Facilities
Available
Coffee shop and Café available for refreshments
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
70 spaces
35 stands accommodating 70 cycles
Type of Storage
Stands & Racks
Location
south end of Platform 1
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are wide/long cycle/mobility scooter space(s) available with charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement Coaches leave from the front of the station.
Newark Northgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night.
Information to plan your onward journey is available in a printable format here
