Last updated:Today at 22:42
Train companies affected:London Overground
Nairn (NRN)
Nairn station, Cawdor Road, Nairn, Highland, IV12 4QS
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Thursday: 08:10 - 13:00
- Opening Hours,Friday: 08:10 - 14:30
- Opening Hours,Saturday: 08:10 - 14:00
- Opening Hours,Sunday: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 08:10 - 15:14
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located in the main station building on Platform 1.
Platform 1
By the customer information screen pole, in front of the entrance onto the platform for ticket office.
Platform 2
By the customer information screen pole, next to the help point.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station. Level to platform 1, level access to platform 2 via Balbalair road (rough ground) and connecting footbridge with stairs between platforms.
Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Saturday: 08:10 - 15:13
Part of ticket office / station building
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the rear of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 08:10 - 15:14
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located in the main station building on Platform 1.
Platform 1
By the customer information screen pole, in front of the entrance onto the platform for ticket office.
Platform 2
By the customer information screen pole, next to the help point.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located in the Waiting Room. The toilets can be electronically opened by staff in the Ticket Office. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 08:10 - 15:13
Part of ticket office / station building
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
50 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking is free
Refreshment Facilities
Available
Cafe
Public Telephones
Yes
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
12 spaces
Type of Storage
Lockers & Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off from the station car park.
Please click on the below link for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
