New Cross (NWX)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities Heated waiting Room on the platform only available up to 7pm -
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
ATM machine -
Toilets
Toilets Platform C- Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops newspapers
New Cross
Getting to and from the station
Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage location
- on platform c
- Storage spaces
- 22
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 06:45 - 19:15
Saturday 06:10 - 20:00
Sunday 08:30 - 20:00
Ticket office managed by Southeastern
- Location
-
On way in to access trains from main entrance
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
station forecourt/ booking hall
- Collection of pre-purchased tickets
Yes, from ticket machine
- Oystercards
- Get Oyster cards here
Yes
- Top-up Oyster pay as you go here
Yes, at ticket machine
- Use Oyster Pay as you go here
Yes
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at ticket office
- Smartcards validators
Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop V on New Cross Road.
Facilities
- ATM Machine
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
Yes
- Coffee kiosk
- Shops
Yes
- Type of shops available
- newspapers
- Toilets
Yes
- Toilets Location
- Platform C- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
Yes
- Baby changing facilities location
- Only available when staff present
- National key toilets
- Yes
- National key toilets location
- Platform c- Available during staffing hours
- Waiting Rooms
Yes
- Waiting rooms location
- Heated waiting Room on the platform only available up to 7pm
- Waiting rooms opening hours
-
Only available when staff present
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Helpline opening hours
-
*Helpline closed on Christmas Day
- Staff help available
Yes
- Staff help available opening times
-
Monday - Friday 06:10 - 00:20
Saturday 06:10 - 00:20
Sunday 06:10 - 00:20
- Ramp for train access
Yes
- Step free access coverage
No
- Step free access note
- Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
- Wheelchairs available
Yes
- Wheelchairs available open hours