New Cross (NWX)
Managed by Southeastern
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
ATM machine -
Toilets
Toilets Platform C- Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops newspapers
New Cross
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- on platform c
- Storage spaces
- 22
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00
Ticket office managed by Southeastern
- Location
-
On way in to access trains from main entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
station forecourt/ booking hall
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at ticket office
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop V on New Cross Road.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee kiosk
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- Platform C- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Platform c- Available during staffing hours
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
- Staff help available
- Yes
- *Helpline closed on Christmas Day This station is not continuously staffed please see staffing times for details of when staff are available.
- Staff help available opening times
-
Monday - Friday 06:10 - 23:59
Saturday 06:10 - 23:59
Sunday 08:10 - 23:59
This station is not continuously staffed please see staffing times for details of when staff are available.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This station has step free access to all platforms. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Saturday 06:10 - 23:59
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