Last updated:Today at 19:56
Train companies affected:Avanti West Coast, London Northwestern Railway, Northern, Transport for Wales
Last updated:Today at 18:48
Train companies affected:National Rail
Penge West (PNW)
Penge West station, Anerley Park, Penge, London, SE20 8NU
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:00 - 10:00
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 01:09
- Information Services Opening Times,Saturday: 05:25 - 01:14
- Information Services Opening Times,Sunday: 06:37 - 00:18
Staff Help Available
- Staff Help Available,Monday to Friday: 05:14 - 00:13
- Staff Help Available,Saturday: 05:26 - 00:13
- Staff Help Available,Sunday: 06:38 - 00:07
Staff is available from start to end of service
Customer Help Points
Yes
Customer Services Notes
Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.
Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access to ticket office and platform 1 (to London Bridge / Highbury & Islington) only. Footbridge with steps to platform 2 (to Croydon). Nearest step-free station is Anerley
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Closed until further notice
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point available
Available
In Car Park
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Free car Park
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:14 - 00:13
- Staff help available,Saturday: 05:26 - 00:13
- Staff help available,Sunday: 06:38 - 00:07
Staff is available from start to end of service
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
Available
Closed until further notice
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Accessible car park equipment
Yes
Free car Park
Impaired mobility set down/pick up points available
Available
In Car Park
Car park CCTV
No
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
8 spaces
Council facility
Type of Storage
Stands
Location
Platform 1
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop C in Anerley Road for buses towards East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop H in Anerley Road for buses towards Balham, Crystal Palace, New Cross Gate, Tulse Hill and London Bridge
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Information to plan your onward journey is available in a printable format here
