Rochford (RFD)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Cold drinks vending machine Food vending machine -
ATM machine
ATM machine Located outside the station -
Toilets
Toilets The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Rochford
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Car park
- Storage spaces
- 12
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 205 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £6.50
- Off peak rate
- £5.00
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £29.00
- Monthly rate
- £130.00
- 3 Monthly rate
- £371.00
- Annual rate
- £1300.00
- CCTV Coverage
- Yes
- Onward travel information
-
Local Buses from bus stops, 5 minutes walk
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Airport
-
Taxi services to Southend Airport. For Bus transfer customers should use Southend Victoria Station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 17:00
Saturday 07:30 - 14:20
Sunday 09:00 - 15:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 17:00
Saturday 07:30 - 14:20
Sunday 09:00 - 15:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help point available on platform 2.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stopoutside station entrance
Facilities
- ATM Machine
- Yes
- Located outside the station
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Cold drinks vending machine Food vending machine
- Toilets
- Yes
- Toilets Location
- The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
Mobile customer service teams serve this route, assistance is available by pre-booking (recommended) or using the helpoint on arrival. Please note a taxi may be provided if assistance can not be met by a member of staff.
- Staff help available opening times
-
Monday - Friday 06:00 - 21:00
Saturday 06:00 - 21:00
Sunday 08:00 - 20:00
Mobile Team on request: Monday - Saturday 06.00-21.00 Sunday 08.00-20.00
- Ramp for train access
- Yes
- Step free access note
-
step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.
- Wheelchairs available
- No
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