Rochford (RFD)
Managed by Greater Anglia
Station facilities
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Station seating facilities
-
Trolleys
-
Refreshments
Note Cold drinks vending machine Food vending machine -
ATM machine
ATM machine Located outside the station -
Toilets
Toilets The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Rochford
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Car park
- Storage spaces
- 12
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 205 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £7.00
- Off peak rate
- £5.50
- Saturday rate
- £4.00
- Sunday rate
- £4.00
- Weekly rate
- £29.00
- Monthly rate
- £140.00
- 3 Monthly rate
- £400.00
- Annual rate
- £1400.00
- CCTV Coverage
- Yes
- Onward travel information
-
Local Buses from bus stops, 5 minutes walk
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Airport
-
Taxi services to Southend Airport. For Bus transfer customers should use Southend Victoria Station
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 17:00
Saturday 07:30 - 14:20
Sunday 09:00 - 15:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 17:00
Saturday 07:30 - 14:20
Sunday 09:00 - 15:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help point available on platform 2.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stopoutside station entrance
Facilities
- ATM Machine
- Yes
- Located outside the station
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Cold drinks vending machine Food vending machine
- Toilets
- Yes
- Toilets Location
- The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
Driver only operation services. Mobile assistance teams operate within the area and can be available for booked assists. Other options, customer can start / end their journey in Southend Victoria (3 miles). Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended
- Staff help available opening times
-
Monday - Friday 06:00 - 17:00
Saturday 07:30 - 14:20
Sunday 09:00 - 15:00
Mobile Team on request: Monday - Saturday 06.00-21.00 Sunday 08.00-20.00
- Ramp for train access
- Yes
- Step free access note
-
This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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