Ravensbourne (RVB)

Managed by Thameslink 

 
Ravensbourne station
Crab Hill
Beckenham
Greater London
BR3 5HE
 

Station facilities

  • Station seating facilities

    Station seating facilities There is a heated waiting area on platform 2
  • Trolleys

  • Refreshments

    Note

    Coffee shop next to station 

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Ravensbourne

Stations made easy

Route planning around the station including maps and platforms

Show [RVB] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
10
Storage CCTV
Yes
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
NO
Impaired mobility set down / pick up points available
Yes
At the front of the station.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:40 - 13:20
Saturday, Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
Yes
Smartcards top-up
Smartcards validators
Yes
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 
London fare zone
Zone 4

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:40 - 13:20
Saturday Closed
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
Monday - Sunday 24 Hours a Day
thameslinkrailway.com/lostproperty
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
No
Refreshment facilities
Yes

Coffee shop next to station 

Toilets
No
Waiting Rooms
Yes
Waiting rooms location
There is a heated waiting area on platform 2
Waiting rooms opening hours

Waiting areas may only be available during staffed hours at some locations

Accessibility and mobility access

 
Helpline Contact
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 24 Hours a Day

The assisted helpline is not available on Christmas Day.

Staff help available
Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the ‘emergency & assisted travel’ Help Point button
  • calling us on the freephone number 0808 168 1238
  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Staff help available opening times
Monday - Friday 06:40 - 13:20
Saturday Closed
Sunday Closed

For assistance when the station is unstaffed please see above

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This is a Category B3 station: Step free access to platform 2 only (towards Sevenoaks).

Assistance Meeting Point is the Ticket Office.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Wheelchairs available
Yes
Wheelchairs available open hours

Wheelchairs may only be available when the station is staffed

Station Map

 
Station plan

View larger version
Stations made easy
Show [RVB] route

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