Stechford (SCF)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
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Internet
-
Post box
-
Tourist information office
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Shops
Stechford
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 4
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Stechford (SCF) Station 0121 784 4400 Abba 0121 783 1000 TOA 0121427 8888
- Accessible taxis
-
Accessible taxis are available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday 07:00 - 14:00
Friday 07:00 - 19:00
Saturday 08:00 - 17:00
Sunday 10:00 - 12:00
- Location
-
A Permit to Travel Machine is available for use when the Ticket Office is closed.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday, Tuesday, Wednesday, Thursday 07:00 - 14:00
Friday 07:00 - 19:00
Saturday 08:00 - 17:00
Sunday 10:00 - 12:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
On both platforms.
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Stetchford Station is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering:
Rail replacement buses towards Birmingham will use the Stechford Rail Station 53/11C bus stop on Station Road.
Rail replacement buses towards Coventry will be 53/11A Stechford Rail Station bus stop on Station Road.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Helpline opening hours
-
Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
-
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday 07:00 - 14:00
Friday 07:00 - 19:00
Saturday 08:00 - 17:00
Sunday 10:00 - 12:00
- Ramp for train access
- No
- Step free access coverage
- No
- Step free access note
-
1 step to Booking Hall and main entrance. Steps down to Birmingham platform. Footbridge with 35 steps up and down to island platforms 2 and 3.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Birmingham New Street; Lea Hall;
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