St Helier (London) (SIH)

Managed by Thameslink

St Helier station
Green Lane
St Helier
London
SM4 6ST

Station facilities

Route planning around the station including maps and platforms

Stands
Storage sheltered: Yes
Storage location: Station entrance
Storage spaces: 30
Storage CCTV: Yes
Car Park: No
Onward travel information: Information to plan your onward journey is available in a printable format can be found here
Taxi: NO
Impaired mobility set down / pick up points available: No

Ticket Office: No
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets: Yes, from ticket machine
Oystercards
Get Oyster cards here: No
Top-up Oyster pay as you go here: Yes, at ticket machine
Use Oyster Pay as you go here: Yes; Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued: No
Smartcards top-up
Smartcards validators: Yes; For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Penalty fares: Penalty fares apply for Thameslink
London fare zone: Zone 4

Information available from staff: No
Passenger Information Systems: Departure screens, Announcements
Customer help points: No
Lost Property: Yes; Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.; Monday - Sunday 24 Hours a Day; thameslinkrailway.com/lostproperty
CCTV: Yes

Helpline Contact: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Assisted travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline opening hours: Monday - Sunday 24 Hours a Day

The assisted helpline is not available on Christmas Day.
Staff help available: No
Ramp for train access: No
Step free access coverage: No
Step free access note: This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is the station entrance.
Wheelchairs available: No