Small Heath (SMA)

Managed by West Midlands Railway 

 
Small Heath station
Golden Hillock Road
Small Heath
West Midlands
B10 0DP
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Small Heath

Stations made easy

Route planning around the station including maps and platforms

Show [SMA] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
4
Storage CCTV
No
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Small Heath (SMA) Station Heartlands 0121 773 2999 AK 0121 773 6666 Silverline 0121 772 1543

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 10:00
Saturday - Sunday Closed
Location

A Permit to Travel machine is available for use when the Ticket Office is closed.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday - Friday 07:00 - 10:00
Saturday - Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On both platforms

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Outside station entrance

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

Helpline opening hours
Monday - Sunday 08:00 - 22:00

Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes
Staff help available opening times
Monday - Friday 07:00 - 10:00
Ramp for train access
No
Step free access coverage
No
Step free access note

Level access to Booking Hall only, then 31 steps down to island platform.

Wheelchairs available
No
Nearest station with more facilities CRS Code
Birmingham Moor StreetOltonSpring Road

Station Map

 
Station plan

View larger version
Stations made easy
Show [SMA] route

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