Smethwick Rolfe Street (SMR)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
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Tourist information office
-
Shops
Smethwick Rolfe Street
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage spaces
- 4
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Smethwick Rolfe Street (SMR) Station Cedar 0121 5557888 Bearwood 0121 4201111 Redline 01214292122
- Accessible taxis
-
Accessible taxis are available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:00 - 18:00
Saturday 08:00 - 17:00
Sunday Closed
None
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- No
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 07:00 - 18:00
Saturday 08:00 - 17:00
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
On both platforms
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on either side of Rolfe Street immediately in front of main entrance to station building.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Assisted travel
-
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 07:00 - 18:00
Saturday 08:00 - 17:00
- Ramp for train access
- No
- Step free access coverage
- No
- Step free access note
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26 steps down to Birmingham platform. 24 steps down to Wolverhampton platform.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Birmingham New Street; Langley Green; Smethwick Galton Bridge;
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