Shepherds Well (SPH)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets Booking Hall- Available during staffing hours -
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shepherds Well
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 2
- Storage spaces
- 16
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- Southeastern
- Phone number
- 0345 322 7021
- Opening hours
- with 1 accessible spaces available
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:30 - 11:00
Saturday Closed
Sunday Closed
This station is not continuously staffed please see staffing times for details of when staff are available.
- Location
-
On way in to access trains from the Station Road entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- by entrance to platform 2
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Toilets Location
- Booking Hall- Available during staffing hours
- Accessible toilets
- No
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Heated waiting area in booking hall only available when staff are present
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Helpline opening hours
-
*Helpline closed on Christmas Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:30 - 11:00
Saturday Closed
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Dover Priory;
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