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Last updated:Today at 00:47
Train companies affected:Southeastern
Last updated:Yesterday at 08:59
Train companies affected:National Rail

Stonehaven (STN)

Stonehaven station, Station Road, Stonehaven, Aberdeenshire, AB39 2NE

Live trains

Radio buttons live-trains-finder-type

Station Information

Station managed by: ScotRail

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:00 - 18:00
  • Opening Hours,Saturday: 08:00 - 15:00
  • Opening Hours,Sunday: Unavailable
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday & Public Holidays: Available

Staff Help Available

  • Staff Help Available,Monday to Friday: 07:10 - 18:55
  • Staff Help Available,Saturday: 08:00 - 15:04
  • Staff Help Available,Sunday: Unavailable

Customer Help Points

Yes

Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

By the station building, next to the help point.

  • Platform 2  

By the customer information screen pole, next to the help point.

Customer Services Notes

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 21:00

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station. Ramps to both platforms and connecting by subway with stairs between platforms.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms
  • Waiting rooms,Monday to Friday: 07:10 - 18:55
  • Waiting rooms,Saturday: 08:00 - 14:50
  • Waiting rooms,Sunday: Unavailable

Part of station building - on platform 1

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

4 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 07:10 - 18:55
  • Staff help available,Saturday: 08:00 - 15:04
  • Staff help available,Sunday: Unavailable
Customer Help Points

Yes

Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

By the station building, next to the help point.

  • Platform 2  

By the customer information screen pole, next to the help point.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

The toilets are locaed in the Booking Hall. The toilet facilities are only available during Ticket Office opening hours.

Accessible Toilets

Unavailable

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 07:10 - 18:55
  • Waiting Rooms,Saturday: 08:00 - 14:50
  • Waiting Rooms,Sunday: Unavailable

Part of station building - on platform 1

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

47 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking is free

Refreshment Facilities

Unavailable

Public Telephones

Yes

Public Wi-Fi

Available

Bicycle Storage

Spaces

14 spaces

Type of Storage

Lockers & Stands

Sheltered

Yes

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

More Information

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