Tile Hill (THL)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
Tile Hill
Getting to and from the station
Bicycle parking
Stands,Lockers- Storage sheltered
- No
- Storage location
- Station entrance, car park
- Storage spaces
- 25
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Network West Midlands
- Address
-
-
-
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 129 with 16 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday 06:00 - 19:00
Tuesday, Wednesday, Thursday 07:00 - 19:00
Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 08:30 - 14:00
- Location
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A Ticket Vending Machine is located in the paved area outside the Ticket Office.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
A Ticket Vending Machine is located in the paved area outside the Ticket Office.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday 06:00 - 19:00
Tuesday, Wednesday, Thursday 07:00 - 23:00
Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 08:30 - 14:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
On both platforms
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Tile Hill Station is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering Rail replacement buses will pick up/drop off in both directions towards Birmingham and Coventry will be the bus stop on Falkland Close at the rear of the Tile Hill Station public car park.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Assisted travel
-
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- Yes
- Staff help available opening times
-
Monday 06:00 - 19:00
Tuesday, Wednesday, Thursday 07:00 - 19:00
Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 08:30 - 14:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free access to Booking Hall and platform 1 (for Birmingham) via ramp or 5 steps. Access to platform via Booking Hall or side gate - both step-free. Ramp between platforms or 30 steps up to footbridge and 30 steps down. Additional step-free entrance direct to platform 2 - short ramp. Step-free route between platforms is 200m. Booking Hall has automatic doors.
- Wheelchairs available
- No
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