University (Birmingham) (UNI)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
University (Birmingham)
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Station is adjacent to public bike parking
- Storage spaces
- 20
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Station is adjacent to public bike parking
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Location
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A Ticket Vending Machine is located in the Booking Hall.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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A Ticket Vending Machine is located in the Booking Hall.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On both platforms
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**University Station is accredited by the Secure Station Scheme**
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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In the event of engineering the bus/coach will collect you from:
For services towards Selly Oak / Longbridge / Redditch - the public bus stop QE (Vincent Drive) on the near side of New Fosse Way outside the station.
For services towards Birmingham - the public bus stop QD (Vincent Drive) on the far side of New Fosse Way, opposite the station. - View location map for rail replacement buses
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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Public telephones are not accessible
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Assisted travel
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If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 07:00 - 20:00
Saturday 08:00 - 19:00
Sunday 10:00 - 16:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access to Booking Hall. Lifts to both platforms, or 32 steps down to platform 1 (trains to Birmingham) and 31 steps to platform 2. Doors to Booking Hall have a low-level button to open.
- Wheelchairs available
- No
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