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Alton (AON)

Alton station, Station Road, Alton, Hampshire, GU34 2PZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 19:00
  • Opening Hours,Saturday: 07:30 - 17:30
  • Opening Hours,Sunday: 08:30 - 16:00
Location

The ticket office is located on Platform 1.

A Ticket Vending Machine with a video help link is located by entrance to booking hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Alton ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available

  • Yes - from help point

Customer Information

Unavailable

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:00 - 13:24
  • Information Services Opening Times,Saturday: 06:00 - 13:24
  • Information Services Opening Times,Sunday: 10:00 - 18:00

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:00 - 13:24
  • Staff Help Available,Saturday: 06:00 - 13:24
  • Staff Help Available,Sunday: 10:00 - 18:00

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Department on 0345 6000 650

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 07:30 - 19:00
  • Lost Property,Saturday to Sunday: Unavailable
  • Lost Property,Public Holidays: Unavailable

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Alton.

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category A Station. Level access to Platform 1. Lifts to Platform 2.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only during Ticket Office opening hours.

Waiting rooms

Available

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

4 spaces

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:00 - 13:24
  • Staff help available,Saturday: 06:00 - 13:24
  • Staff help available,Sunday: 10:00 - 18:00
Customer Help Points

Yes

Customer Help points are located on every platform

Helpline
  • Helpline,Monday to Friday: Available
  • Helpline,Saturday: Available
  • Helpline,Sunday: Available

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only during Ticket Office opening hours.

Baby Changing

Unavailable

Waiting Rooms

Available

Seating Area

Available

Spaces

207 spaces

Accessible spaces

4 spaces

Impaired mobility set down/pick up points available

Unavailable

Parking charges

Parking charges apply

  • Rate per hour £1.50
  • Off-peak rate £4.60
  • Rate per day £9.30
  • Rate on Saturday £4.60
  • Rate on Sunday £4.60
  • Rate per week £37.10
  • Rate per month £130.90
  • Rate per 3 months £392.70
  • Rate per year £1309.00

Notes

RingGo Code 77475.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holidays £4.60.

Off Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £13.80.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.

Refreshment Facilities

Available

A Whistle Stop Agents is located on platform 1 and it sells coffee, tea, drinks, hot and cold sandwiches, etc. There is also a station café in the car park that sells hot and cold food and drinks.

Public Telephones

Yes

Public Wi-Fi

Available

Find WiFi Hotspots around Alton station

Post Boxes

Available

Bicycle Storage

Spaces

60 spaces

6 cycle lockers and 54 cycle hoops.

Type of Storage

Lockers & Racks

Location

Platform 1

Sheltered

No

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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