Last updated:Today at 21:50
Train companies affected:Avanti West Coast, London Northwestern Railway
Brondesbury (BSY)
Brondesbury station, Kilburn High Road, Kilburn, Greater London, NW6 7QB
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 10:10
Location
Booking hall
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from information point
Customer Information
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:49 - 01:03
- Information Services Opening Times,Saturday: 05:50 - 01:05
- Information Services Opening Times,Sunday: 08:50 - 23:55
Staff Help Available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Customer Services Notes
0343222123
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Accessibility category C . This station does not have step-free access to the platforms. Only the ticket office has step-free access from street level.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:45 - 20:45
- Waiting rooms,Saturday: 07:15 - 14:15
- Waiting rooms,Sunday: 09:15 - 16:30
Closed until further notice
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
contact taxi operator directly alternatively Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:45 - 20:45
- Waiting Rooms,Saturday: 07:15 - 14:15
- Waiting Rooms,Sunday: 09:15 - 16:30
Closed until further notice
Seating Area
Available
ATM
Unavailable
Located outside the station
Refreshment Facilities
Available
Shops
Available
High street shops
Public Telephones
No
Post Boxes
Available
Outside the station
Bicycle Storage
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop C in Kilburn High Road for eastbound services towards Camden Road/Stratford
Use bus stop D in Kilburn High Road for westbound services towards Richmond
Information to plan your onward journey is available in a printable format here
Kilburn Underground station 150 metres. Turn left outside station.
For Gatwick or Luton change at West Hampstead for First Capital Connect services
