Last updated:Today at 06:27
Train companies affected:Avanti West Coast, London Northwestern Railway
Last updated:Yesterday at 15:01
Train companies affected:National Rail
Canterbury East station, Station Road East, Canterbury, Kent, CT1 2RB
This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains
Yes
Available
The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall
Available
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are at designated listening areas
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Available
Available
The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall
Available
Counters can be raised or lowered to suit all customers
Yes
Available
Available
Platform 2 - Available during staffing hours. This toilet is stoma friendly.
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Available
Available
Public telephones are not wheelchair accessible
Available
There are tactile warnings on all platforms
Available
Accessible taxis are available to book
Unavailable
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
There are Help Points
Available
Platform 2 - Available during staffing hours
Available
Platform 2 - Available during staffing hours. This toilet is stoma friendly.
Available
Only available when staff present
Available
Only available when staff present
Heated waiting room on both platforms Only available when staff present
Available
APCOA Parking
144 spaces
6 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Unavailable
Yes
Parking charges apply
Off peak evening rate (after 18:00) - £4.00
Available
front of station
Available
Coffee shop and Selecta vending machines
Unavailable
newspapers
Yes
Available
Public telephones are not wheelchair accessible
Available
Outside the station
46 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Platform 2
Yes
No
There are no cycle hire facilities at this station
Replacement bus stop in Station Road East, opposite the station entrance.
front of station
Information to plan your onward journey is available in a printable format here