Crystal Palace (CYP)
Crystal Palace station, Crystal Palace Station Road, Crystal Palace, Greater London, SE19 2AZ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:20 - 19:45
- Opening Hours,Saturday: 06:45 - 20:10
- Opening Hours,Sunday: 07:45 - 16:20
London Fare Zone
Zone 3/4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 00:46
- Information Services Opening Times,Saturday: 05:21 - 01:22
- Information Services Opening Times,Sunday: 06:30 - 00:36
Customer service staff are available from start until end of service, 7 days a week
Staff Help Available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Customer Services Notes
0343222123
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility category A. This station has step-free access to all platforms
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Closed until further notice
Waiting room on Platform 1/2
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Impaired mobility set down/pick-up point available
Available
In Car Park
Accessible spaces
1 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
Available
Customer service staff are available from start until end of service, 7 days a week
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1
Accessible Toilets
Unavailable
Baby Changing
Available
Female toilets
Waiting Rooms
Available
Closed until further notice
Waiting room on Platform 1/2
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
13 spaces
Accessible spaces
1 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
In Car Park
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £5.20
- Rate per week £21.50
- Rate per month £82.00
- Rate per year £730.00
Refreshment Facilities
Available
In ticket hall and on platform 1
Shops
Available
Passport Photo Booth
Public Telephones
No
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
Outside the station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
