Durham (DHM)

Managed by LNER 

 
Durham station
North Road
Durham
County Durham
DH1 4RB
 

Station facilities

  • Station seating facilities

    Station seating facilities

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

    Waiting Room Platform 1 opening hours

    Monday to Saturday - 04:00 - 22:00

    Sunday 08:00 - 22:00

    Platform 2 opening hours

    Monday to Saturday 05:30 - 20:00

    Sunday 09:00 - 20:00

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop, WHSmiths and a bar available for refreshments
  • ATM machine

    ATM machine
  • Toilets

    Toilets The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
  • Pay phone

    Pay phone
  • Internet

  • Post box

    Note
  • Tourist information office

  • Shops

 
 

Durham

Stations made easy

Route planning around the station including maps and platforms

Show [DHM] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location

North end of Platforms 1 and 2

Storage spaces
58


Storage CCTV
Yes
Car Park
Station Car Park
Operator
London North Eastern Railway
Address
-
-
Note

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.   

 

Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
358  with 11 accessible spaces available
Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Daily rate
£15.00
Off peak rate
£7.00
Saturday rate
£7.50
Sunday rate
£7.50
Hourly rate
£2.00
Weekly rate
£60.00
Annual rate
£1650.00

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.   

 

CCTV Coverage
No
Car Park
Short stay
Operator
London North Eastern Railway
Opening hours
Free of charge
No
Hourly rate
£2.00
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Impaired mobility set down / pick up points available
Yes
Airport

Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 18:00
Saturday 07:00 - 17:00
Sunday 09:00 - 16:00
Location

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Available during Travel Centre opening times

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Collection is available for Smart tickets bought online. 

Penalty fares
Penalty fares apply for TransPennine Express 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Pick Up / Drop Off in the station car park.

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Post box
Yes
Refreshment facilities
Yes
Coffee shop, WHSmiths and a bar available for refreshments
Toilets
Yes
Toilets Location
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
03457 225 225 or 18001 03457 225 225 (Text relay service)
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 07:00 - 23:59
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB ‘Maps for All’ - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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