Durham (DHM)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
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Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop, WHSmiths and a bar available for refreshments -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone -
Internet
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Post box
Note -
Tourist information office
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Shops
Durham
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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North end of Platforms 1 and 2
- Storage spaces
- 58
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- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- London North Eastern Railway
- Address
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- Note
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Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 358 with 11 accessible spaces available
- Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £15.00
- Off peak rate
- £7.00
- Saturday rate
- £7.50
- Sunday rate
- £7.50
- Hourly rate
- £2.00
- Weekly rate
- £60.00
- Annual rate
- £1650.00
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Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Short stay
- Operator
- London North Eastern Railway
- Opening hours
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
- Impaired mobility set down / pick up points available
- Yes
- Airport
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Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk
Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 18:00
Saturday 07:00 - 17:00
Sunday 09:00 - 16:00
- Location
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Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Available during Travel Centre opening times
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Collection is available for Smart tickets bought online.
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday,Tuesday,Wednesday,Thursday 06:00 - 19:30
Friday 06:00 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 20:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off in the station car park.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Post box
- Yes
- Refreshment facilities
- Yes
- Coffee shop, WHSmiths and a bar available for refreshments
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 07:00 - 23:59
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB ‘Maps for All’ - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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