Erdington (ERD)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
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Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
Erdington
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage spaces
- 4
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Star Radio 0121 373 1111 Yenton 0121 384 8181 BBs 0121 693 3333
- Accessible taxis
-
Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:25 - 16:00
None
- Location
- Outside the Ticket Office.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:25 - 16:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On both platforms
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Erdington is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: Bottom of stair ramp
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248998 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Helpline opening hours
-
Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
-
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
- Staff help available opening times
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Monday - Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:25 - 16:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Ramp to platform 1 (trains to Lichfield)- 75m. Ramp to platform 2 (trains to Birminmgham)- 50m long. Step-free access to platforms via ramps and road underbridge - 160m. Ramps have handrails on one side only. Road underbridge is fully accessible for wheelchair users with railing protecting path from road.
- Wheelchairs available
- No
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