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Falconwood (FCN)

Falconwood station, Lingfield Crescent, Falconwood, Greater London, SE9 2RN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:10 - 19:30
  • Opening Hours,Saturday: 08:10 - 14:50
  • Opening Hours,Sunday: 08:10 - 15:40

Ticket office managed by Southeastern

Location

On way in to access trains

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

In booking hall

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: Available
  • Information Services Opening Times,Sunday: Available

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:10 - 19:50
  • Staff Help Available,Saturday: 08:10 - 14:50
  • Staff Help Available,Sunday: 08:10 - 15:40

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

Category C. This station does not have step free access. Access to all platforms via steps from overbridge.

Ticket barriers and gates

Available

Accessible ticket machines

Available

In booking hall

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Available

Only available when staff present

Unheated seating area in booking hall only available when staff are present

Seating area

Available

Induction loop pay phones

Available

Public telephones are not wheelchair accessible

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are available to book

Impaired mobility set down/pick-up point available

Unavailable

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:10 - 19:50
  • Staff help available,Saturday: 08:10 - 14:50
  • Staff help available,Sunday: 08:10 - 15:40
Customer Help Points

Yes

On platform

Helpline

Available

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required - although no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Nearest accessible station
Help Point location

Help Points are available inside and outside this station

Toilets

Available

In booking hall - Available during staffing hours

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Available

Only available when staff present

Unheated seating area in booking hall only available when staff are present

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Refreshment Facilities

Available

Coffee kiosk and Selecta vending machine

Shops

Available

newspapers

Public Telephones

Yes

Accessible Public Telephones

Available

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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