Last updated:Today at 15:42
Train companies affected:National Rail
Last updated:Today at 14:42
Train companies affected:South Western Railway
Folkestone Central station, Station Approach, Folkestone, Kent, CT19 5HB
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This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains
Yes
Yes
In the booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
In booking hall
0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access via lift or steep ramps from main entrance.
Yes
Yes
In the booking hall
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Platform 1 - Available during staffing hours
Yes
Heated waiting rooms on platforms only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
In booking hall
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point . There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Yes
Platform 1 - Available during staffing hours
Yes
Platform 1 - Available during staffing hours
No
Yes
Heated waiting rooms on platforms only available when staff are present
Yes
APCOA Parking
70 spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
Buffet and Selecta vending machine
Yes
Yes
Public telephones are not wheelchair accessible
58 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
front of station, by car park
Yes
No
There are no cycle hire facilities at this station
Bus stop outside of the station (exit station, walk down the slope and turn right. Bus stop is just beyond the bridge - what 3 words: bumping.sensual.racetrack).
There is a taxi rank situated near the front of the station
Information to plan your onward journey is available in a printable format here
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