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Guildford (GLD)

Guildford station, Station Approach, Guildford, Surrey, GU1 4UT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:15 - 21:00
  • Opening Hours,Saturday: 06:15 - 21:00
  • Opening Hours,Sunday: 07:00 - 21:00
Location

In main Booking Hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Available

A low height ticket office counter is located within the main booking hall.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

Information Available

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Live service information
  • Arrival Screens
  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: Available
  • Information Services Opening Times,Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: Available
  • Staff Help Available,Sunday: Available

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

Ticket barriers and gates

Available

Accessible ticket machines

Available

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Available

A low height ticket office counter is located within the main booking hall.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

Located on Platforms 3/4 and 5/6

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

The taxi rank is located outside the main station entrance (platform 2)

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Not Specified

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: Available
  • Staff help available,Sunday: Available
Customer Help Points

Yes

Help points are available on all platforms

Helpline
  • Helpline,Monday to Friday: 06:00 - 22:00
  • Helpline,Saturday: 06:00 - 22:00
  • Helpline,Sunday: 06:00 - 22:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

Available

Located on Platforms 3/4 and 5/6

Seating Area

Available

Premium Car Park

Spaces

250 spaces

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £15.50
  • Rate on Saturday £10.50
  • Rate on Sunday £4.00
Notes

Bank Holiday £4.00

Standard Car Park

Spaces

77 spaces

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £11.00
  • Rate on Saturday £6.00
  • Rate on Sunday £2.00
Notes

Bank Holiday £2.00

ATM

Available

Refreshment Facilities

Available

Shops

Available

Public Telephones

Yes

Post Boxes

Available

Bicycle Storage

Spaces

378 spaces

Type of Storage

Compounds, Stands & Racks

Location

Car parks 1 & 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Dock0208 232 3931www.bromptondock.co.uk

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