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Last updated:Today at 17:58
Train companies affected:National Rail

Guildford (GLD)

Guildford station, Station Approach, Guildford, Surrey, GU1 4UT

The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 21:00
  • Opening Hours Saturday: 06:15 - 21:00
  • Opening Hours Sunday: 07:00 - 21:00
Location

In main Booking Hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

A low height ticket office counter is located within the main booking hall.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: Yes
  • Information Services Opening Times Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Services Department on 0345 6000 650

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

A low height ticket office counter is located within the main booking hall.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Located on Platforms 3/4 and 5/6

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

The taxi rank is located outside the main station entrance (platform 2)

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes
Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: 06:00 - 22:00
  • Helpline Saturday: 06:00 - 22:00
  • Helpline Sunday: 06:00 - 22:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Located on Platforms 3/4 and 5/6

Seating Area

Yes

Premium Car Park

Spaces

250 spaces

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £15.50
  • Rate on Saturday £10.50
  • Rate on Sunday £4.00
Notes

Bank Holiday £4.00

Standard Car Park

Spaces

77 spaces

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £11.00
  • Rate on Saturday £6.00
  • Rate on Sunday £2.00
Notes

Bank Holiday £2.00

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

378 spaces

Type of Storage

Compounds, Stands & Racks

Location

Car parks 1 & 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Dock0208 232 3931www.bromptondock.co.uk

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