Last updated:Today at 05:33
Train companies affected:South Western Railway
Guildford station, Station Approach, Guildford, Surrey, GU1 4UT
In main Booking Hall
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
A low height ticket office counter is located within the main booking hall.
Yes
Yes
Yes
Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
No
Yes
Help points are available on all platforms
Please contact our Customer Services Department on 0345 6000 650
No
Yes
Yes
This station has step-free access to all platforms / the platform.
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
A low height ticket office counter is located within the main booking hall.
Yes
Yes
Yes
Yes
Located on Platforms 3/4 and 5/6
Yes
Yes
Yes
The taxi rank is located outside the main station entrance (platform 2)
No
Not Specified
Yes
Help points are available on all platforms
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Yes
Yes
Yes
Located on Platforms 3/4 and 5/6
Yes
250 spaces
No
No
Parking charges apply
Bank Holiday £4.00
77 spaces
No
No
Parking charges apply
Bank Holiday £2.00
Yes
Yes
Yes
378 spaces
Compounds, Stands & Racks
Car parks 1 & 2
Yes
Yes
Bus lay-by in Station Forecourt off Walnut Tree Close.
Yes, at Main Station Entrance
Information to plan your onward journey is available in a printable format here
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