Last updated:Today at 20:07
Train companies affected:Gatwick Express, Southern, Thameslink
Guildford (GLD)
Guildford station, Station Approach, Guildford, Surrey, GU1 4UT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:00
- Opening Hours Saturday: 06:15 - 21:00
- Opening Hours Sunday: 07:00 - 21:00
Location
In main Booking Hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
A low height ticket office counter is located within the main booking hall.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Announcements
- Arrival Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.
There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
A low height ticket office counter is located within the main booking hall.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Located on Platforms 3/4 and 5/6
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
The taxi rank is located outside the main station entrance (platform 2)
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: 06:00 - 22:00
- Helpline Saturday: 06:00 - 22:00
- Helpline Sunday: 06:00 - 22:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Located on Platforms 3/4 and 5/6
Seating Area
Yes
Premium Car Park
Spaces
250 spaces
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £15.50
- Rate on Saturday £10.50
- Rate on Sunday £4.00
Notes
Bank Holiday £4.00
Standard Car Park
Spaces
77 spaces
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £11.00
- Rate on Saturday £6.00
- Rate on Sunday £2.00
Notes
Bank Holiday £2.00
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Bicycle Storage
Spaces
378 spaces
Type of Storage
Compounds, Stands & Racks
Location
Car parks 1 & 2
Sheltered
Yes
CCTV
Yes
Transport Links
Bus lay-by in Station Forecourt off Walnut Tree Close.
Yes, at Main Station Entrance
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk
Hertz Car Rental