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Harold Wood (HRO)

Harold Wood station, Gubbins Lane, Harold Wood, Greater London, RM3 0BL

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:10 - 19:40
  • Opening Hours,Saturday: 06:10 - 19:40
  • Opening Hours,Sunday: 07:10 - 18:30
Location

Located in the ticket hall entrance on Gubbins Lane.

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Accessible ticket machines are located within the ticket hall entrance on Gubbins Lane and at the car park entrance on Station Road.

Height adjusted ticket office counter

Available

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards can only be purchased at the ticket machine.

Zone 6

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Travelling with Contactless is available.

Information Available

  • Yes - from ticket office
  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Staff Help Available

Available

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Customer Services Notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Accessibility Category A. This station has step-free access to all platforms

  • Staff ramp assistance is always available.

  • Accessible seating is available on platforms 3&4.

  • Wheelchairs available from first to last train.

Ticket barriers and gates

Available

Harold Wood has a Secure Station accreditation

Accessible ticket machines

Available

Accessible ticket machines are located within the ticket hall entrance on Gubbins Lane and at the car park entrance on Station Road.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

This toilet is operated with a radar key.

An accessible toilet is located on Platform 3.

Waiting rooms

Available

From first to last train.

  • An accessible, heated waiting room is located on Platform 3.

  • Waiting room is open from first to last train.

Seating area

Available

2 Waiting rooms located on platform 3 with partial seating areas covered.

Waiting Shelter located on platform 4

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

7 spaces

Staff Help

Staff help available

Available

Staff are available to assist from the first to last train.

Customer Help Points

Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

Help Point location

There are Help Points

Toilets

Available

Toilets are located on Platform 3.

An accessible toilet is also located on platform 3, operated with a radar key.

Accessible Toilets

Available

This toilet is operated with a radar key.

An accessible toilet is located on Platform 3.

Baby Changing

Unavailable

Waiting Rooms

Available

From first to last train.

  • An accessible, heated waiting room is located on Platform 3.

  • Waiting room is open from first to last train.

Seating Area

Available

2 Waiting rooms located on platform 3 with partial seating areas covered.

Waiting Shelter located on platform 4

Spaces

100 spaces

Accessible spaces

7 spaces

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

ATM

Unavailable

Refreshment Facilities

  • Refreshment Facilities,Monday to Friday: 05:00 - 18:00
  • Refreshment Facilities,Monday to Friday: 05:00 - 18:00
  • Refreshment Facilities,Saturday: 06:00 - 14:00

Coffee Kiosk

Platform 3

Public Telephones

No

Bicycle Storage

Type of Storage

Stands & Racks

Location

In station car park

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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