Heathrow Terminal 5 (Rail Station Only) (HWV)
Heathrow Airport Terminal 5 station, Terminal 5, Heathrow Airport, Greater London, TW6 2GA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Sunday: 05:00 - 23:59
Location
Various locations around station
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 05:00 - 23:59
Staff Help Available
- Staff Help Available Monday to Friday: 05:00 - 00:00
- Staff Help Available Saturday: 05:00 - 00:00
- Staff Help Available Sunday: 05:00 - 00:00
Customer Help Points
Yes
Luggage Storage
Yes
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:00 - 00:00
- Staff help available Saturday: 05:00 - 00:00
- Staff help available Sunday: 05:00 - 00:00
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
