Hendon (HEN)
Managed by Thameslink
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Hendon
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Next to booking office platform 1
- Storage spaces
- 6
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Saba UK - www.sabaparking.co.uk/thameslink-railway
- Phone number
- -
- Web address
- http://thameslinkrailway.com/parking
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Accessible taxis
- No
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:30 - 13:00
Saturday 08:00 - 14:30
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Located by the ticket hall.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
- London fare zone
- Zone 3/4
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:20 - 13:10
Saturday 07:50 - 14:40
Sunday Closed
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- thameslinkrailway.com/lostproperty
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
The main road outside the station, bus stop on the railway bridge.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- See below.
- Assisted travel
-
Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries. If you are departing from this station and have booked assistance, please report to the Ticket Office, or press a Help Point 'Emergency' button, 20 minutes before your train is due to leave.Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.
Unbooked Assistance
We can provide a platform-train ramp at this station when staffed, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms. If you are travelling to or from this station when it is unstaffed, please let us know at least 24 hours before travel and we will make sure a ramp is available.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties). - Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
-
Staff help available Monday-Friday 06:20 - 13:10; Saturday 07:50 - 14:40; Sunday unstaffed.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
- This station has step-free access from the car park to Platform 1 (for trains towards London St Pancras International). There are steps to all other platforms.
- Wheelchairs available
- No
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