Hereford (HFD)
Hereford Station, Station Approach, Hereford, Herefordshire, HR1 1BB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 05:15 - 18:40
- Opening Hours,Sunday: 09:15 - 18:40
Location
The ticket office is inside the station building.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Available
A low level counter is available at the Ticket Office.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Staff Help Available
- Staff Help Available,Monday to Saturday: 06:15 - 21:00
- Staff Help Available,Sunday: 09:15 - 21:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
Ticket barriers and gates
Available
Wide aisle gates available.
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Available
A low level counter is available at the Ticket Office.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:15 - 21:00
- Waiting rooms,Sunday: 09:15 - 21:00
Seating area
Available
Induction loop pay phones
Unavailable
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Available from the taxi rank.
Taxi rank in the station car park, adjacent to the station building.
Impaired mobility set down/pick-up point available
Available
Directly outside station.
Accessible spaces
11 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 06:15 - 21:00
- Staff help available,Sunday: 09:15 - 21:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:15 - 21:00
- Waiting Rooms,Sunday: 09:15 - 21:00
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
146 spaces
Accessible spaces
11 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Directly outside station.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Available
Café
Public Telephones
No
Accessible Public Telephones
Unavailable
Post Boxes
Unavailable
Bicycle Storage
Spaces
50 spaces
Type of Storage
Stands
Location
Cycle parking is provided at four locations.
5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3.
5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach.
10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is at the front of the station.
Please click here for walking directions from the station to the rail replacement bus stop.
W3W: cult.adults.aura
Taxi rank in the station car park, adjacent to the station building.
There are no cycle hire facilities at this station.
