Skip to main content

Advertisement

Hereford (HFD)

Hereford Station, Station Approach, Hereford, Herefordshire, HR1 1BB

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 05:15 - 18:40
  • Opening Hours,Sunday: 09:15 - 18:40
Location

The ticket office is inside the station building.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.

The ticket machines are only accessible during ticket office opening hours.

Height adjusted ticket office counter

Available

A low level counter is available at the Ticket Office.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Staff Help Available

  • Staff Help Available,Monday to Saturday: 06:15 - 21:00
  • Staff Help Available,Sunday: 09:15 - 21:00

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A

Step free access through the ticket hall to Platform 3 and 4.

A footbridge lifts connects Platforms 1 and 2.

Ticket barriers and gates

Available

Wide aisle gates available.

Accessible ticket machines

Available

The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.

The ticket machines are only accessible during ticket office opening hours.

Height adjusted ticket office counter

Available

A low level counter is available at the Ticket Office.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Waiting rooms
  • Waiting rooms,Monday to Saturday: 06:15 - 21:00
  • Waiting rooms,Sunday: 09:15 - 21:00
Seating area

Available

Induction loop pay phones

Unavailable

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Available from the taxi rank.

Taxi rank in the station car park, adjacent to the station building.

Impaired mobility set down/pick-up point available

Available

Directly outside station.

Accessible spaces

11 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 06:15 - 21:00
  • Staff help available,Sunday: 09:15 - 21:00

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Accessible Toilets

Available

The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 06:15 - 21:00
  • Waiting Rooms,Sunday: 09:15 - 21:00

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday & Public Holidays: Available

Spaces

146 spaces

Accessible spaces

11 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Directly outside station.

Car park CCTV

Yes

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

Available

Café

Public Telephones

No

Accessible Public Telephones

Unavailable

Post Boxes

Unavailable

Bicycle Storage

Spaces

50 spaces

Type of Storage

Stands

Location

Cycle parking is provided at four locations.

5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3.

5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach.

10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

Find Another Station