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Hollingbourne (HBN)

Hollingbourne station, Eythorne Street, Hollingbourne, Kent, ME17 1TX

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Available

Unstaffed station

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

by entrance to platform 2

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday to Sunday: Available

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available,Monday to Sunday: Unavailable

Customer Help Points

Yes

On platform

Customer Services Notes

0345 322 7021

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are only made visually

Induction loop availability

There are no apparent induction loops

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services to London. There is no step free access to Platform 2. Step only access via footbridge to Platform 2 for services towards Ashford.

Unstaffed station. Ramp for train access and staff to assist, are on the trains.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

by entrance to platform 2

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Available

Induction loop pay phones

Available

Public telephones are not wheelchair accessible

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Accessible taxis are available to book

Impaired mobility set down/pick-up point available

Available

Accessible spaces

1 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Unavailable
Customer Help Points

Yes

On platform

Helpline

Available

*Helpline closed on Christmas Day

This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team. To request assistance through the help point (assistance point), please use the assistance button. We have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Nearest accessible station
Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Spaces

10 spaces

Accessible spaces

1 space

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Refreshment Facilities

Unavailable

Public Telephones

No

Accessible Public Telephones

Available

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

8 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Sheltered

Yes

CCTV

No

Cycle and buggy facilities

There are wide/long cycle/mobility scooter space(s) available

Help point bicycles

There is a help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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