Jewellery Quarter (JEQ)

Managed by West Midlands Railway 

 
Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Jewellery Quarter

Stations made easy

Route planning around the station including maps and platforms

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Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

BBs 0121 693 3333 TOA 0121 427 8888

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday Closed
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday Closed
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On both platforms

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**Jewellery Quarter Station is accredited by the Secure Station Scheme**

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Toilets
Yes
Toilets Location
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 24 Hours a Day

24 hours, 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes

This station is staffed part time.  This means that during ‘staff help available opening times’ your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Staff help available opening times
Friday 16:00 - 18:00
Saturday 11:00 - 13:00
15:00 - 17:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during ‘staff help available opening times’  When station staff aren’t available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   

Wheelchairs available
No

Station Map

 
Station plan

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