Luton (LUT)
Managed by Thameslink
Station facilities
-
Station seating facilities
Station seating facilities There are heated waiting areas on platforms 1 to 4 -
Trolleys
-
Refreshments
Note Coffee, concourse, Platforms 1 and 2 and 3/4
-
ATM machine
ATM machine ATM located in station entrance -
Toilets
Toilets Available during staffing hours -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Luton
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Front and rear entrances
- Storage spaces
- 62
- Storage CCTV
- Yes
- Car Park
- Station Road Car Park
- Operator
- APCOA Parking UK
- Web address
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 753 with 24 accessible spaces available
- Accessible spaces may be used, free of charge, by Blue Badge holders. The car park is controlled by number plate recognition. You must ensure you display the full blue badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Penalty notices will be issued if you fail to register AND display a valid badge pack.
- Free of charge
- No
- Daily rate
- £6.10
- Off peak rate
- £3.65
- Saturday rate
- £2.90
- Sunday rate
- £2.90
- Weekly rate
- £28.30
- Monthly rate
- £110.00
- 3 Monthly rate
- £288.70
- Annual rate
- £949.30
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- At the front of the station and in the station car park.
- Airport
- Luton Airport Parkway station is the nearest rail station to Luton Airport. A shuttle bus connects Luton Airport Parkway with London Luton Airport. For times and through tickets for these buses, please select Luton Airport as your origin or destination on the journey planner.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 21:45
Saturday 05:45 - 22:00
Sunday 06:45 - 21:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
-
Monday - Sunday 24 Hours a Day
- thameslinkrailway.com/lostproperty
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- ATM located in station entrance
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
-
Coffee, concourse, Platforms 1 and 2 and 3/4
- Toilets
- Yes
- Toilets Location
- Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- There are heated waiting areas on platforms 1 to 4
- Waiting rooms opening hours
-
Waiting areas may only be available during staffed hours at some locations
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.
Assistance Meeting Point is the Ticket Office.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. - Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Wheelchairs may only be available when the station is staffed
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