New Cross (NWX)

Managed by Southeastern 

 
New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD
 

Station facilities

  • Station seating facilities

    Station seating facilities On Platform A/B and on Platform C - only available when staff are present
  • Trolleys

  • Refreshments

    Note Coffee kiosk
  • ATM machine

    ATM machine
  • Toilets

    Toilets Platform C
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops newspapers
 
 

New Cross

Stations made easy

Route planning around the station including maps and platforms

Show [NWX] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
on platform c
Storage spaces
22
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 08:10 - 20:00

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains from main entrance

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Counters can be raised or lowered to suit all customers
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

station forecourt/ booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at ticket office
Smartcards validators
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Bus stop V on New Cross Road. 

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee kiosk
Shops
Yes
Type of shops available
newspapers
Toilets
Yes
Toilets Location
Platform C
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Platform c
Waiting Rooms
Yes
Waiting rooms location
On Platform A/B and on Platform C - only available when staff are present
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
This station is not continuously staffed please see staffing times for details of when staff are available.
Staff help available opening times
Monday - Friday 06:10 - 23:59
Saturday 06:10 - 23:59
Sunday 08:10 - 23:59

This station is not continuously staffed please see staffing times for details of when staff are available.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway.
Wheelchairs available
Yes
Wheelchairs available open hours
Saturday 06:10 - 23:59

Station Map

 
Station plan

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Stations made easy
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