Last updated:Today at 10:32
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Rhyl (RHL)
Rhyl station, Bodfor Street, Rhyl, Denbighshire, LL18 1AT
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Saturday: 06:20 - 19:30
- Opening Hours,Sunday: 09:10 - 16:40
Location
Booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.
To get a TFW SmartCard, visit our website: www.tfw.wales
Information Available
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 06:15 - 21:05
- Information Services Opening Times,Sunday: 09:05 - 16:50
Outside of these hours, assistance will be provided by the Conductor on the train.
Staff Help Available
- Staff Help Available,Monday to Saturday: 06:15 - 21:05
- Staff Help Available,Sunday: 09:05 - 16:50
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
Customer Help Points
Yes
Please advise station staff at the Booking Office or the Customer Services office on Platform 1 during opening hours upon arrival.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access to Platform 1 (to Chester).
Step free access to Platform 2 (to Holyhead) via a footbridge with lifts.
Ticket barriers and gates
Available
There are wide aisle gates available.
Accessible ticket machines
Available
The ticket machine(s) take cash, and major debit and credit cards. They have touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:10 - 19:30
- Waiting rooms,Sunday: 09:10 - 16:40
Internal waiting area in the main concourse on platform 1 near the barriers
Seating area
Available
Induction loop pay phones
Unavailable
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 06:15 - 21:05
- Staff help available,Sunday: 09:05 - 16:50
Help Points available - Location: Alongside lift doors at both platform and bridge level
Induction Loop availability: Induction Loops in Help Points, at Ticket Office window and Customer Information window.
Customer Help Points
Yes
Please advise station staff at the Booking Office or the Customer Services office on Platform 1 during opening hours upon arrival.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:10 - 19:30
- Waiting Rooms,Sunday: 09:10 - 16:40
Internal waiting area in the main concourse on platform 1 near the barriers
Seating Area
Available
Operator
Denbighshire County Council
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
38 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £7.00
Notes
Parking Charges apply - Cheaper ticket available through ticket office (day ticket)
Or:
1 hour: £1
3 hours: £2
Refreshment Facilities
Unavailable
Public Telephones
No
Accessible Public Telephones
Unavailable
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
5 Sheffield stands offering parking for up to 10 bicycles are situated on platform 1 (eastbound direction)
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is at Bay 6 in the adjoining bay station.
There is a bus station located outside the railway station front.
Buy a Rhyl PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There are no cycle hire facilities at this station.
