Stourbridge Town (SBT)

Managed by West Midlands Railway 

 
Stourbridge Town station
Vauxhall Road
Stourbridge
West Midlands
DY8 1EX
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Stourbridge Town

Stations made easy

Route planning around the station including maps and platforms

Show [SBT] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Lockers
Storage sheltered
No
Storage spaces
4
Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Very close to station.

Stourbridge Town (SBT) Station ABM 01384 838383 Falcon 01384 393939.

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 18:00
Saturday 09:00 - 18:00
Sunday Closed

None

Location

A Permit to Travel Machine is available for use when no other ticket buying facilities are in operation.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday - Friday 07:00 - 18:00
Saturday 09:00 - 18:00
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On platform.

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**Stourbridge Town Station is accredited by the Secure Station Scheme**

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Picks up/sets down on Vauxhall, adjacent to the pathway entrance to the station.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not accessible

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 24 Hours a Day

24 hours, 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes

This station is staffed part time.  This means that during ‘staff help available opening times’ your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Staff help available opening times
Monday - Friday 07:00 - 18:00
Saturday 09:00 - 18:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during ‘staff help available opening times’  When station staff aren’t available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   

Wheelchairs available
No
Nearest station with more facilities CRS Code
Stourbridge Junction

Station Map

 
Station plan

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Stations made easy
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