Shotton (SHT)
Shotton Station, Alexandra Street, Shotton, Flintshire, CH5 1DL
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 12:30
- Opening Hours,Saturday: 08:45 - 13:45
- Opening Hours,Sunday: Unavailable
Location
On platform 3.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or ticket office.
To get a TFW Smartcard, visit our website: www.tfw.wales
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Arrival Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:30 - 12:30
- Information Services Opening Times,Saturday: 08:45 - 12:45
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 07:30 - 12:30
- Staff Help Available,Saturday: 08:45 - 12:45
- Staff Help Available,Sunday: Unavailable
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Category B3.
Shotton station is split into two levels. Shotton and Shotton High Level.
At Shotton (Platforms 1 and 2):
No wheelchair access to Platform 1 (to Chester).
Access to Platform 2 (to Holyhead) is via the small car park at the end of Alexandra Street.
Customers are advised to travel to Flint and change trains.
Shotton High Level (Platforms 3 and 4):
No wheelchair access between platforms. Steep paths to platforms via Chester Road West and under bridge.
The nearest fully accessible station to Shotton High Level is Hawarden Bridge.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. They are touchscreen controls.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 07:30 - 12:30
- Waiting rooms,Saturday: 08:45 - 12:45
- Waiting rooms,Sunday: Unavailable
Seating area
Available
Induction loop pay phones
Unavailable
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 07:30 - 12:30
- Staff help available,Saturday: 08:45 - 12:45
- Staff help available,Sunday: Unavailable
If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
Customer Help Points
No
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:30 - 12:30
- Waiting Rooms,Saturday: 08:45 - 12:45
- Waiting Rooms,Sunday: Unavailable
Seating Area
Available
Operator
Flintshire County Council
- 01352 752121
- -Alexandra Street
- -Shotton
- CH5 1DL
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday & Public Holidays: Available
Spaces
26 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £1.50
Notes
Parking charges apply. Further information on this car park is available on Flintshire County Council's website section on parking.
Car parks (flintshire.gov.uk)
Refreshment Facilities
Unavailable
Public Telephones
No
Accessible Public Telephones
Unavailable
Bicycle Storage
Spaces
22 spaces
10 stands providing a total of 20 spaces are located under a shelter, and adjacent to the westbound platform on the Chester to Holyhead line (formerly known as Shotton Low Level)
Type of Storage
Stands & Lockers
Location
10 Sheffield stands providing 20 cycle parking spaces under shelter are located adjacent to the westbound platform on the Chester to Holyhead line.
2 lockers, provided by Flintshire County Council, are situated in the car park and adjacent to the ramp leading you to the Bidston bound platform on the Borderlands line.
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is a local bus/coach stop near the Rivertown URC Church.
Taxi office outside the station.
The nearest bus stops are located outside the station on Chester Road West.
There are no cycle hire facilities at this station.
