Southend Victoria (SOV)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note - Coffee shop
- Cold drinks vending machine
- Food vending machine
-
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1 -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops - Mini supermarket
- Passport Photo Booth
Southend Victoria
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Beside station building in secure compound
- Storage spaces
- 62
-
86 Sheffield Stand spaces
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 14 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £5.50
- Off peak rate
- £5.50
- Saturday rate
- £4.00
- Sunday rate
- £4.00
- CCTV Coverage
- No
- Onward travel information
-
'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.
- Accessible taxis
-
Taxi rank at front of station
- Impaired mobility set down / pick up points available
- No
- Airport
-
Bus services to Southend Airport
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 09:45
15:00 - 18:45
Saturday 06:00 - 09:45
15:00 - 18:45
Sunday 07:00 - 10:45
16:00 - 19:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Help points available on platforms 1 and 2
- Lost Property
- Yes
- Lost property phone line service
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
-
Southend Victoria station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
- Coffee shop
- Cold drinks vending machine
- Food vending machine
- Shops
- Yes
- Type of shops available
-
- Mini supermarket
- Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance is provided by station staff during the hours of train service operation. Booking is recommended
- Staff help available opening times
-
Monday - Friday 05:00 - 23:00
Saturday 06:00 - 23:00
Sunday 07:00 - 23:00
This station has a 24h Supervisor and can provide help outside ticket office opening hours.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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