Shepherds Well (SPH)

Managed by Southeastern 

 
Shepherds Well station
Station Road
Shepherdswell
Kent
CT15 7PE
 

Station facilities

  • Station seating facilities

    Station seating facilities in booking hall only available when staff are present
  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets Booking Hall
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Shepherds Well

Stations made easy

Route planning around the station including maps and platforms

Show [SPH] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Platform 2
Storage spaces
16
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Southeastern
Phone number
0345 322 7021
Opening hours
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:30 - 11:00
Saturday Closed
Sunday Closed

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains from the Station Road entrance

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
by entrance to platform 2
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Station forecourt 

Facilities

 
ATM Machine
No
Toilets
Yes
Toilets Location
Booking Hall
Accessible toilets
No
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
in booking hall only available when staff are present
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Staff help available opening times
Monday - Friday 06:30 - 11:00
Saturday Closed
Sunday Closed

This station is not continuously staffed please see staffing times for details of when staff assistance is available.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge.
Wheelchairs available
No
Nearest station with more facilities CRS Code
Dover Priory

Station Map

 
Station plan

View larger version
Stations made easy
Show [SPH] route

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