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Last updated:Today at 22:42
Train companies affected:London Overground

Sunderland (SUN)

Sunderland station, Athenaeum Street, Sunderland, Tyne & Wear, SR1 3HP

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:15 - 18:00
  • Opening Hours,Saturday: 06:15 - 18:00
  • Opening Hours,Sunday: 08:00 - 17:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Located on the North Concourse and accepts cash and cards.

Height adjusted ticket office counter

Unavailable

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available

If the station is unstaffed, please contact the customer relations team or onboard staff

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: 06:30 - 00:10

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:15 - 00:00
  • Staff Help Available,Saturday: 05:15 - 00:00
  • Staff Help Available,Sunday: 06:30 - 00:00

Customer Help Points

No

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

No

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Located on the North Concourse and accepts cash and cards.

Height adjusted ticket office counter

Unavailable

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

There is a waiting room between platform 1 and 4 .

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

No designated area is provided. The station front may be used for set down purposes.

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:15 - 00:00
  • Staff help available,Saturday: 05:15 - 00:00
  • Staff help available,Sunday: 06:30 - 00:00
Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

Accessible Toilets

Unavailable

Baby Changing

Available

Waiting Rooms

Unavailable

There is a waiting room between platform 1 and 4 .

Seating Area

Available

Refreshment Facilities

Available

Public Telephones

No

Bicycle Storage

Spaces

0 spaces

Type of Storage

Compounds

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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