Thornaby (TBY)
Thornaby station, Mandale Road, Thornaby, Cleveland, TS17 6AW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 19:00
- Opening Hours,Saturday: 05:45 - 19:00
- Opening Hours,Sunday: 08:15 - 15:45
Location
The ticket office is located within the station building located between the two platforms.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 05:45 - 19:00
- Staff Help Available,Saturday: 05:45 - 19:00
- Staff Help Available,Sunday: 09:15 - 16:45
Customer Help Points
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:45 - 19:00
- Waiting rooms,Saturday: 05:45 - 19:00
- Waiting rooms,Sunday: 09:15 - 16:45
Seating is available within the booking hall, which is heated, during staffed hours.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
4 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:45 - 19:00
- Staff help available,Saturday: 05:45 - 19:00
- Staff help available,Sunday: 09:15 - 16:45
Customer Help Points
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline,Monday to Sunday: Available
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Nearest accessible station
Help Point location
Help Points are available inside and outside this station
Toilets
Available
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
Accessible Toilets
Available
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:45 - 19:00
- Waiting Rooms,Saturday: 05:45 - 19:00
- Waiting Rooms,Sunday: 09:15 - 16:45
Seating is available within the booking hall, which is heated, during staffed hours.
Seating Area
Available
Operator
TransPennine Express
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
60 spaces
Accessible spaces
4 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £3.10
- Rate per week £13.50
- Rate per month £46.00
- Rate per 3 months £120.00
- Rate per year £365.00
Refreshment Facilities
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
34 spaces
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
Type of Storage
Racks
Location
On the approach road opposite the ticket office
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
The nearest taxi rank is at the station entrance.
Information to plan your onward journey is available in a printable format here