Last updated:Today at 19:35
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
University (Birmingham) (UNI)
51 Vincent Drive, Birmingham, West Midlands, B15 2AG
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:00 - 20:00
- Opening Hours,Saturday: 08:00 - 19:00
- Opening Hours,Sunday: 10:00 - 16:00
Location
Ticket Vending Machines are located in the Tickets and Information area at the main entrance, and at the entrance to Platform 2.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
A Ticket Vending Machine is located in the Booking Hall.
Height adjusted ticket office counter
Unavailable
staff will come out
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:00 - 20:00
- Information Services Opening Times,Saturday: 08:00 - 19:00
- Information Services Opening Times,Sunday: 10:00 - 16:00
Staff Help Available
- Staff Help Available,Monday to Friday: 07:00 - 20:00
- Staff Help Available,Saturday: 08:00 - 19:00
- Staff Help Available,Sunday: 10:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**University Station is accredited by the Secure Station Scheme**
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
Available
Accessible ticket machines
Available
A Ticket Vending Machine is located in the Booking Hall.
Height adjusted ticket office counter
Unavailable
staff will come out
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are at least 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are not available
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 07:00 - 20:00
- Staff help available,Saturday: 08:00 - 19:00
- Staff help available,Sunday: 10:00 - 16:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
On both platforms
Helpline
- Helpline,Monday to Sunday: Available
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
- Toilets,Monday to Friday: 07:00 - 20:00
- Toilets,Saturday: 08:00 - 19:00
- Toilets,Sunday: 10:00 - 16:00
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00-20:00, Saturday 08:00-19:00 and Sunday 10:00-16:00.
Accessible Toilets
Available
Baby Changing
Available
Waiting Rooms
Available
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Refreshment Facilities
Unavailable
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Bicycle Storage
Spaces
20 spaces
Station is adjacent to public bike parking
Type of Storage
Stands
Location
Station is adjacent to public bike parking
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement vehicles will operate from the public service bus stops on New Fosse Way (outside the front of the station towards the university and hospital).
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888
Information to plan your onward journey is available in a printable format here
