Last updated:Yesterday at 23:54
Train companies affected:Thameslink
Last updated:Yesterday at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Virginia Water (VIR)
Virginia Water station, Station Approach, Virginia Water, Surrey, GU25 4AA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 18:00
- Opening Hours,Saturday: 08:00 - 17:00
- Opening Hours,Sunday: 09:00 - 15:00
Location
In the booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Virginia Water ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from information point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:10 - 18:00
- Information Services Opening Times,Saturday: 08:00 - 17:00
- Information Services Opening Times,Sunday: 09:00 - 15:00
Staff Help Available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms.
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Virginia Water.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms. Platform 2, 3 and 4 via a lift.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1
Waiting rooms
Available
The waiting room is only open during ticket office opening hours. Seating is compliant with code of practice.
Heated seating area within the booking hall.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
Unavailable
Customer Help Points
Yes
Help points are available on all platforms.
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
Toilets are only available during ticket office opening hours.
The toilets are located on Platform 1.
Accessible Toilets
Available
Platform 1
Baby Changing
Unavailable
Waiting Rooms
Available
The waiting room is only open during ticket office opening hours. Seating is compliant with code of practice.
Heated seating area within the booking hall.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Spaces
85 spaces
Accessible spaces
2 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.10
- Off-peak rate £3.40
- Rate per day £6.90
- Rate on Saturday £3.40
- Rate on Sunday £3.40
- Rate per week £27.50
- Rate per month £97.30
- Rate per 3 months £291.90
- Rate per year £973.00
Notes
RingGo Code 2055.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.40.
Off Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £10.20.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Available
Public Telephones
No
Bicycle Storage
Spaces
28 spaces
Type of Storage
Racks
Location
Car park
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt, off Station Parade
Information to plan your onward journey is available in a printable format here
