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Willesden Junction (WIJ)

Willesden Junction station, Station Approach, Harlesden, Greater London, NW10 4UY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 20:15
  • Opening Hours,Saturday: 06:30 - 20:15
  • Opening Hours,Sunday: 09:15 - 18:30
Location

Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances

London Fare Zone

Zone 2/3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Office
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:16 - 01:30
  • Information Services Opening Times,Saturday: 05:16 - 01:30
  • Information Services Opening Times,Sunday: 06:44 - 00:45

Staff Help Available

  • Staff Help Available,Monday to Friday: Unavailable
  • Staff Help Available,Saturday: Unavailable
  • Staff Help Available,Sunday: Unavailable

Customer Help Points

Yes

Customer Services Notes

Customer Information Point on Platforms 4/5 or at the ticket offices

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Located on Platform 3

Waiting rooms

Available

Closed until further notice

A large heated waiting room is located on Platforms 4/5

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

contact taxi operator directly

Impaired mobility set down/pick-up point available

Available

Outside the main (Old Oak Lane) entrance

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 3 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Unavailable
  • Staff help available,Saturday: Unavailable
  • Staff help available,Sunday: Unavailable
Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Nearest accessible station
Help Point location

There are Help Points

Toilets

Available

Located on Platform 3

Accessible Toilets

Available

Located on Platform 3

Baby Changing

Available

Waiting Rooms

Available

Closed until further notice

A large heated waiting room is located on Platforms 4/5

Seating Area

Available

Refreshment Facilities

Available

Coffee shops with indoor seating are located on Platforms 3 and 4

Shops

Available

A photo booth is located at the main (Old Oak Lane) ticket hall

Public Telephones

No

Post Boxes

Available

Opposite the main (Old Oak Lane) entrance

Bicycle Storage

Spaces

60 spaces

Type of Storage

Stands

Location

Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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