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Last updated:Today at 04:05
Train companies affected:National Rail
Last updated:Today at 00:03
Train companies affected:South Western Railway

York (YRK)

York station, Station Road, York, North Yorkshire, YO24 1AB

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 20:00
  • Opening Hours Saturday: 06:00 - 20:00
  • Opening Hours Sunday: 08:00 - 18:00
Location

On main concourse.

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Office
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible machines are available on the main concourse

Height adjusted ticket office counter

Yes

Available during Travel Centre opening times

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 00:00 - 23:59
  • Information Services Opening Times Saturday: 00:00 - 23:59
  • Information Services Opening Times Sunday: 00:00 - 23:59

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes
  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

Yes

Located at the front of the Station

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Accessible machines are available on the main concourse

Height adjusted ticket office counter

Yes

Available during Travel Centre opening times

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

Waiting rooms
  • Waiting rooms Monday to Sunday: 06:00 - 22:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

Impaired mobility set down/pick-up point

Yes

Accessible spaces

York Car Park 1

6 spaces

York Car Park 2

6 spaces

York Car Park 1 

Parking is chargeable for all vehicles

York Car Park 2 

Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

Accessible car park equipment

York Car Park 1

York Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

Yes

Located at the front of the Station

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 06:00 - 22:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating Area

Yes

First Class Lounge

Yes

Opening hours

Monday - Saturday06:00 - 20:00Sunday08:00 - 19:00

Location: On Platform 3.

Tickets Accepted in LNER First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the LNER route

  • Any LNER First Class packages

  • First Advance (routed LNER & connections)

  • LNER First Class Reader Offer (routed LNER & connections)

  • LNER First Class Flat Fare (routed LNER & connections)

  • LNER Rewards First Class Leisure Single (routed LNER & connections)

  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)

  • Inclusive Tour Tickets (eg. Superbreak)

  • Weekend First

 

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No

Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase. through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

604 spaces

Accessible spaces

6 spaces

Parking is chargeable for all vehicles

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £6.75
  • Rate per day £17.50
  • Rate on Saturday £6.75
  • Rate on Sunday £6.75
  • Rate per week £70.00
  • Rate per month £227.50
  • Rate per year £1925.00
Notes

Short Stay 30-60 mins £3.00

Short Stay 61-120 mins - £6.00

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Station Short Stay Car Park

Spaces

30 spaces

Accessible spaces

6 spaces

Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £3.00
Notes

Short stay 21-60 mins - £2.00

Short stay 61-120 mins - £6.00

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping

Station concourse

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

626 spaces

80 secure stands.

Type of Storage

Compounds, Stands & Racks

Location

Within station, within car park, and next to the ticket office

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Available from EuropCar office on Platform 1.

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