Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
York (YRK)
York station, Station Road, York, North Yorkshire, YO24 1AB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 20:00
- Opening Hours Saturday: 06:00 - 20:00
- Opening Hours Sunday: 08:00 - 18:00
Location
On main concourse.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible machines are available on the main concourse
Height adjusted ticket office counter
Yes
Available during Travel Centre opening times
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 00:00 - 23:59
- Information Services Opening Times Saturday: 00:00 - 23:59
- Information Services Opening Times Sunday: 00:00 - 23:59
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
Located at the front of the Station
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Accessible machines are available on the main concourse
Height adjusted ticket office counter
Yes
Available during Travel Centre opening times
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Sunday: 06:00 - 22:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
Impaired mobility set down/pick-up point
Yes
Accessible spaces
York Car Park 1
6 spaces
York Car Park 2
6 spaces
York Car Park 1
Parking is chargeable for all vehicles
York Car Park 2
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible car park equipment
York Car Park 1
York Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
Yes
Located at the front of the Station
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 06:00 - 22:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Yes
First Class Lounge
Yes
Opening hours
Monday - Saturday06:00 - 20:00Sunday08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the LNER route
Any LNER First Class packages
First Advance (routed LNER & connections)
LNER First Class Reader Offer (routed LNER & connections)
LNER First Class Flat Fare (routed LNER & connections)
LNER Rewards First Class Leisure Single (routed LNER & connections)
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
Inclusive Tour Tickets (eg. Superbreak)
Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information.
Wi-Fi: Yes
Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase. through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
Station Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
604 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £6.75
- Rate per day £17.50
- Rate on Saturday £6.75
- Rate on Sunday £6.75
- Rate per week £70.00
- Rate per month £227.50
- Rate per year £1925.00
Notes
Short Stay 30-60 mins £3.00
Short Stay 61-120 mins - £6.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Station Short Stay Car Park
Operator
London North Eastern Railway
Spaces
30 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.00
Notes
Short stay 21-60 mins - £2.00
Short stay 61-120 mins - £6.00
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
Station concourse
Shops
Yes
Bicycle Storage
Spaces
626 spaces
80 secure stands.
Type of Storage
Compounds, Stands & Racks
Location
Within station, within car park, and next to the ticket office
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Available from EuropCar office on Platform 1.
More Information
Transport Links
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
Information to plan your onward journey is available in a printable format here
Available from EuropCar office on Platform 1.
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
