York station, Station Road, York, North Yorkshire, YO24 1AB
On main concourse.
Yes
Yes
Accessible machines are available on the main concourse
Yes
Available during Travel Centre opening times
Yes
Yes
Yes
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Yes
Located at the front of the Station
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
No
Yes
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
No
Yes
Accessible machines are available on the main concourse
Yes
Available during Travel Centre opening times
Yes
Yes
Yes
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Yes
Yes
Yes
Yes
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
Yes
York Car Park 1
6 spaces
York Car Park 2
6 spaces
York Car Park 1
Parking is chargeable for all vehicles
York Car Park 2
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
York Car Park 1
York Car Park 2
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Yes
Located at the front of the Station
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Yes
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Yes
Yes
Opening hours
Monday - Saturday06:00 - 20:00Sunday08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the LNER route
Any LNER First Class packages
First Advance (routed LNER & connections)
LNER First Class Reader Offer (routed LNER & connections)
LNER First Class Flat Fare (routed LNER & connections)
LNER Rewards First Class Leisure Single (routed LNER & connections)
LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
Inclusive Tour Tickets (eg. Superbreak)
Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information.
Wi-Fi: Yes
Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase. through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
London North Eastern Railway
604 spaces
6 spaces
Parking is chargeable for all vehicles
Yes
Yes
No
Parking charges apply
Short Stay 30-60 mins £3.00
Short Stay 61-120 mins - £6.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
London North Eastern Railway
30 spaces
6 spaces
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Yes
Yes
No
Parking charges apply
Short stay 21-60 mins - £2.00
Short stay 61-120 mins - £6.00
Yes
Located on concourse
Yes
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
Station concourse
Yes
626 spaces
80 secure stands.
Compounds, Stands & Racks
Within station, within car park, and next to the ticket office
Yes
Yes
Available from EuropCar office on Platform 1.
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
Information to plan your onward journey is available in a printable format here
Available from EuropCar office on Platform 1.
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
