Train operating companies guidance Page updated Thursday 01 April 2021 09:21

Use the links below to find out what Train Operating Companies are doing to help keep passengers safe, and where reserving a seat is now compulsory before travel.


The following operators advise a seat reservation, whenever possible, when travelling on their services.

c2c Chiltern Railways East Midlands Railway Gatwick Express
Grand Central Greater Anglia Heathrow Express Great Northern
Hull Trains London Northwestern Railway London Overground Merseyrail
Northern ScotRail Southeastern Southern
SWR South Western Railway Stansted Express TfL Rail Thameslink
TransPennine Express Transport for Wales Trafnidiaeth Cymru West Midlands Railway



To ensure you and others are safe on your journey, customers are advised to book in advance and reserve a place on a specific train with the following operators.

GWR Great Western Railway


LNER London North Eastern Railway To help support social distancing and to keep you safe when you travel, LNER are working to ensure a safe number of customers can travel on each of their services.

This means that anyone who needs to travel with LNER, for all or even part of their journey, will require a seat reservation before travelling.

For more information, and to book a reservation if you already have a ticket, click here (acccount required)

Caledonian Sleeper



Caledonian Sleeper services require reservations for all services.


From Monday 7th September, reservations are compulsory on CrossCountry services, and will be added when customers purchase a ticket. For customers who already hold a valid ticket, a reservation can be made by either:

  • Calling the Customer Relations team on 03447 369 123 (Option 3) - Opening Hours: Monday to Friday 0800 to 1700 and Saturday 0800 - 1600
  • E-mailing Customer Relations at [email protected]
  • Contacting our Social Media team at twitter @crosscountryuk available 24/7



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Last updated:   21 April 2021