LNER facilities

 

Train Type
Mallard - Class 91 & 9 Mk4 carriages
Routes operated London Kings Cross to Leeds / Newcastle / Edinburgh
Accommodation for wheelchair users in First Class? 1
First Class accessible toilet? 1
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

 

Train Type

HST - Class 43 & 9 Mk3 carriages

Routes operated

All LNER routes

Accommodation for wheelchair users in First Class? 1 - Only accessible for wheelchairs 55cm or less in width
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

 

Train Type

Azuma - Class 800 / 801 (5, 9 or 10 carriages)

Routes operated

Initially London Kings Cross to Leeds / Hull. Routes will be expanded to the wider LNER network during 2019.

Accommodation for wheelchair users in First Class? Yes
First Class accessible toilet? Yes
Accommodation for wheelchair users in Standard Class? Yes (in 9 carriage trains only)
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes


Helpful Information
A coach layout for the Mallard is available here.
A coach layout for the HST is available here.
A coach layout for the Azuma is available here.
Information on the Sunflower Lanyard Programme is available here.
LNER's 'Making Rail Accessible' guide to Policies and Practices is available here.
LNER's 'Making Rail Accessible ' guide to Helping older and disabled customers is available here.
Customers who need assistance with their journey can book with LNER here.

Last updated:   06 July 2019