LNER facilities

 

Train Type

Azuma - Class 800 / 801 (5, 9 or 10 carriages)

Routes operated

All LNER routes to and from London Kings Cross

Accommodation for wheelchair users
in First Class?
Yes
First Class accessible toilet? Yes
Accommodation for wheelchair users
in Standard Class?
Yes (in 9 carriage trains only)
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available
onboard?
Yes

Train Type
Mallard - Class 91 & 9 Mk4 carriages
Routes operated London Kings Cross to Leeds / Newcastle / Edinburgh /
Stirling / Glasgow Central
Accommodation for wheelchair users
in First Class?
1
First Class accessible toilet? 1
Accommodation for wheelchair users
in Standard Class?
2
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available
onboard?
Yes

Helpful Information
A coach layout for the Mallard is available here.
A coach layout for the Azuma is available here.
Information on Sunflower Lanyards is available here.
LNER's 'Making Rail Accessible' guide to Policies and Practices is available here.
Customers who need assistance with their journey can book with LNER here.

Last updated:   21 January 2020