Hemel Hempstead (HML)
Managed by London Northwestern Railway
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed. -
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
Note -
Tourist information office
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Shops
Shops
Hemel Hempstead
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- car park
- Storage spaces
- 200
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo
- Phone number
- 0330 1235 247
- Address
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- Email address
- customersupport.uk@parkindigo.com
- Note
- Website: https://uk.parkindigo.com/en/west-midlands-trains
- Opening hours
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 496 with 4 accessible spaces available
- Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
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Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
- Free of charge
- No
- Daily rate
- £8.50
- Off peak rate
- £4.80
- Saturday rate
- £4.80
- Sunday rate
- £4.80
- Weekly rate
- £28.80
- Monthly rate
- £102.00
- 3 Monthly rate
- £258.00
- Annual rate
- £816.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Taxi free phone
- Accessible taxis
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Accessible taxis are available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 08:00 - 19:00
- Location
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There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Card payment only.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 08:00 - 19:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day
**Hemel Hempsted is accredited by the Secure Station Scheme**
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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Public telephones are not accessible
- Post box
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 0248997 Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
- Staff help available
- Yes
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This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
- Staff help available opening times
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Monday - Friday 06:00 - 20:00
Saturday 07:00 - 19:00
Sunday 08:00 - 19:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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There are lifts providing step free access between the subway and all platforms.
Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
- Wheelchairs available
- Yes
- Nearest station with more facilities CRS Code
- Bletchley; Watford Junction;
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